Steam's two-hour refund policy leads to indie developer quitting game development

A new debate has erupted surrounding Steam's two-hour refund policy.

If you weren't aware, Steam offers a refund for all game purchases, no questions asked, as long as your playtime is less than two hours and it's within two weeks of purchase.

It's a ‌pro-consumer policy (or a cost-effective way to reduce the number of customer service staff, depending on who you ask), and the two-hour playtime threshold is intended to stop less trustworthy consumers from exploiting it.

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